Refund policy

Returns & Refunds

We want you to be completely satisfied with your purchase. If your order arrives damaged, defective, or with any issue, we are happy to offer a refund or replacement.

To be eligible, please contact us within a reasonable time after delivery and provide:

• Clear photos of the product
• Images of the packaging (if applicable)
• A brief description of the issue

This helps us assess the situation quickly and resolve it as efficiently as possible.

Once your request is reviewed and approved, we will process your refund or replacement promptly.

If you experience any issues, please reach out to us at dyenova.contact@gmail.com, and our team will assist you as soon as possible.